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Please read these Terms and Conditions carefully before using the website operated by www.hirecarsinspain.com. By using or accessing our website, you agree to be legally bound by these Terms and Conditions of use as they apply to your use of or access to our website. If you do not wish to be bound by these Terms and Conditions then you may not use our website. Our website is a place for you to select and order car hire in Spain. Details of the car hire and the supplier are shown on our website next to each product. Car hire is subject to the Terms and Conditions imposed by the supplier. In the event of any conflict between the Terms and Conditions of sale of the supplier and these Terms and Conditions, the Terms and Conditions of the supplier shall prevail. By using this site you acknowledge the contract for sale and purchase of the car hire in question is exclusively a contract between yourself and the supplier of the car hire. You will be subject to the specific terms of the supplier of car hire set out below: THE MAIN DRIVER OF THE HIRE VEHICLE MUST HAVE A VALID CREDIT CARD UNLESS OTHERWISE STATED
Record Terms
The car hire prices include:
Basic Insurance
Our rates include a mandatory insurance with the following coverage:
The excess fee is the maximum amount of money you will be charged in the event of an accident or negligence. With the Basic Insurance, you will have to pay for a mandatory excess fee when you pick up your vehicle.
Groups MBMR, MCAR, MTMR, EDMR: Excess fee €900 EUR
Groups CDMR, CGMR, CGAR, ISAR, CWMR, IVMR, IGMR, IGAR, IWMR, IWAR, FGAR, CVMR, IVAR, IGAH: Excess fee €1200 EUR
Groups FVMR, SVMR, SVAR, FMAR, PFAR, XGAR PJAR, PVAR, MBAE, MDAE, IXAH, MTAE : Excess fee €1,800 EUR
Groups XFAR, PQAR : Excess fee €4000 EUR
The excess fee on categories XFAR, PQAR, PFAH, PFAC, PJAR and XGAR will be charged, not blocked. Should our common customer contract our Total Comfort Cover, the excess will be reduced to 1000 € and will be charged, not blocked.
***Bookings with a duration of 29-60 days will have a price of €2,000 for all categories***
The excess fee will be charged to your credit card when you pick up the vehicle. The excess fee will be reimbursed to you when you return the vehicle. If you have an incident or a breakdown, the arising expenses will be deducted from the excess fee since the Basic Insurance does not cover for them. Record Go will not be held responsible for any bank fees incurred when reimbursing the aforementioned Excess fee to the customer’s account.
In case of accident or damage to the vehicle, it is mandatory for the client to fill out an accident report and turn this document in at the Record Go office. Any accident or damage to the vehicle that is not notified will be interpreted as negligence. This will result in an additional charge to the customer. Also, in case of vehicle theft, the customer must report the Police and turn this document into the Record Go office.
With Record Go you will not be unprotected. In the event of an accident, we will process your accident report and advise on what you need to do. We do have a great team at your disposal that will help you in the event of injury or subpoena as a result of an accident. Please, be informed that will be charged 50 € additionally for this service.
The car hire prices does not include:
Accidents and damage to the vehicles generate extra administrative expenses (handling of documents, accident reports, communication with insurance companies, etc). Therefore, in case of accident/damage to the vehicle, an administration fee of €50 Euros (Taxes included) will apply.
Total Comfort: Secure your peace of mind. Drive peacefully
Customers can waive the excess fee by purchasing our Total Comfort. Furthermore, the Total Comfort also covers you for the following negligence cases:
The prices for the Total Comfort vary per car group and are as follows:
Days
Groups
MBMR, MTMR, EDMR
CDMR, CGMR, CGAR, ISAR, CWMR, IVMR, IGMR, IGAR, IWMR, IWAR, FGAR, CVMR, IVAR, JDAR
FVMR, SVMR, SVAR, FMAR, MBAE, MDAE, MTAE
PFAR, PJAR, XGAR, IGAI
XFAR, PDAH, PFAR, PQAR
3 (Per Day)
€24
€25.67
€30.67
€36.67
€44
4-7 (Per Day)
€22.42
€23.44
€26.13
€31.15
€37.40
8-10 (Per Day)
€21.72
€22.26
€24.35
€28.96
€34.75
11-12 (Per Day)
€21.22
€21.76
€23.08
€28.46
€34.16
13-20 (Per Rental)
€254.64
€261.09
€286.21
€313.97
€409.87
21+ days (Per Rental)
€279.30
€286.01
€374.37
€449.24
The Total Comfort cannot be purchased for a reservation of a group, XGAR, PFAR, PJAR, IGAI. The €2,000.00 excess fee will be reduced to €1,000 Euros for these categories.
Please be informed that, in the event you contract our Total Comfort and have an accident or the car is damaged, you will have to provide us with an accident/damage report. Otherwise, you will be charged for the damage in the vehicle.
Regardless of the coverage chosen, you will be charged €50 Euros for every damage/accident report we process. Should the insurance company determine that you are not to be held responsible for the damage/accident, you will be reimbursed with the 50-euro fee.
Drivers Age Requirements
Minimum age 21 years old. Customers must be 21 years old and above and in possession of a driver's license valid for at least one year to rent a car.
Drivers aged 21-24 €8.95 Euros per day (Taxes included). Maximum €107.40 Euros per rental (Taxes included). For Groups PFAR, PJAR, XFAR, PDAH, PFAR, PQAR & XGAR €25 Euros (Maximum €300 Euros)
Drivers aged 70 and over €7 Euros per day (Taxes included). Maximum €84 Euros per rental (Taxes included). For Groups PFAR, PJAR, XFAR, PDAH, PFAR, PQAR, IGAI & XGAR €25 Euros (Maximum €300 Euros). If the additional Total Comfort Cover (our 'All Inclusive' option) is taken out this charged will not apply.
Additional drivers €7.95 Euros per day and driver (Taxes included). Maximum €95.40 Euros per rental (Taxes included). Groups JGAH, FVAR, PFAR, PVAR, IXAH, XFAR & PQAR €9.95 Euros per day maximum €119.40 Euros.
Maximum 3 additional drivers per contract, in addition to the lead driver.
Rental agreement extensions
Once the rental vehicle has been picked up, rental agreement extensions will be confirmed only upon request and will depend on the availability of vehicles.
The customer will have to go back to the airport and sign the rental agreement before it expires. Due to logistic reasons, the extensions will be carried out from 09-00 - 13-00 and 15-30 - 18-30, Mondays to Fridays at the airport office before the rental agreement expires. Please note that a €20 euro penalization fee will be charged when the extension is carried out during hours not in the aforementioned schedule (this schedule does not apply to our Palma de Majorca office).
Rental agreement extensions will be carried out at the airport office at the local rate. Payment will be made directly at the office.
Extras
GO EXCLUSIVE for our most exclusive customer
EXPRESS LINE DESK €50 EUROS
The express line offers you a quicker service by avoiding the main line.
DIESEL OPTION
By including this option during the checkout process, you are guaranteed a diesel vehicle.
You will have to pay a €2 Euros per day
We cannot confirm diesel vehicles for substitutions. In case of a diesel vehicle substitution due to high mileage.
Child and Booster Seats
Please note: Baby seats are not offered at any of our locations
Child seats (9-18 kgs) €8.95 Euros per day, rental and child seat (Taxes included). Maximum €107.40 Euros per rental and child seat (Taxes included). Payment must be made directly at the desk upon rental agreement signing.
Booster seats (18-36 kgs) €8.95 Euros per day, rental and booster seat (Taxes included). Maximum €107.40 Euros per rental and booster seat (Taxes included). Payment must be made directly at the desk upon rental agreement signing.
Customers will have up to 6 business hours to pick up their vehicles, after the original pick up time, before the booking becomes a no-show.
Payment method
Visa and MasterCard (debit or credit), American Express (mandatory TCC/TCCP), EC-Karte and Union Pay. NOT accepted: Prepayment and Revolut cards, cash, smartphone/watch payments or bank transfers. The card holder must be present when rental agreement is signed. Only one card permitted per rental agreement and must show the holder's name. Holder must know the card's PIN number and provide cc number and expiration date if requested. Payment card must be in physical format. TCC or TCPC purchased: rental charges to be paid at the desk (including optional and extra services) + fuel tank.
TCC or TCPC not purchased: rental charges to be paid at the desk (including optional and extra services) + fuel tank + blocking of pre-authoritation amount (excess). For debit card payments, pre-authorization will be charged and not blocked. Mandatory credit card for PFAH, PFAC, PDAH, LTAR, PFAR, XFAR & PQAR groups.
If payment is made by debit card you will be charged the excess (you must have the funds available on your debit card for the excess). Alternatively you can take out the Total Comfort insurance meaning no excess will be charged on your debit card. Other payment methods will also be accepted, provided that the customer purchases the Total Comfort:
All the other credit cards.
COMDIRECT debit/prepaid, Deutsche Kreditbank (DKB) debit/prepaid, ING GIROKONTO, Postbank debit/prepaid, Visa Premier debit, Visa Carte Bleue, Bankort debit and Danske Bank (DK) debit.
Other payment methods restrictions:
We do not accept cash payments.
In the event the renter (payer) is not the rental agreement's main driver, he will have to purchase the Total Comfort.
Customers can only use one credit/ATM debit card per contract and they must be personal (issued with and in the name of the holder).
The holder of the credit card must be present at the time of pick up.
You may cancel your reservation and receive a full reimbursement as long as the cancellation request is made at least one hour prior to the pickup time.
If an invoice in the name of a company is required, the customer will have to leave a €600 Euro Excess fee. The rental agreement has to be issued in the name of the company for us to be able to issue the invoice as such. Once the rental agreement is issued, it is not possible to change the invoice data as this is always derived directly from the information stated on the rental agreement.
There is no refund if the car is returned early.
Limited Mileage
Record have two full to full rates at -
Full/Full limited; included 160 kms/day, extra km is 0.45 €. In the event of the rental vehicle being returned before confirmed drop off time, the customer will only be allowed to travel the distance corresponding to the rental days enjoyed.
If km limitation reaches unlimited km condition, a vehicle inspection is needed as in unlimited rates -
Full/Full unlimited; included 2.000 kms, before reaching 2.000 kms customer must return to pick up location for a vehicle inspection. In case vehicle is not reviewed by RGO staff a 2 €/km will be charged. TCC, TCCP and FC include 3.000 kms. Maximum of 1000€ per rental.
Full/Empty unlimited; included 2.000 kms, before reaching 2.000 kms customer must return to pick up location for a vehicle inspection. In case vehicle is not reviewed by RGO staff a 2 €/km will be charged. TCC, TCCP and FC include 3.000 kms. Maximum of 1000€ per rental.
In the event of the rental vehicle being returned before confirmed drop off time, the customer will only be allowed to travel the distance corresponding to the rental days enjoyed.
Full/full limited kilometres in Madrid airport, Madrid Atocha (train station), Barcelona airport and Barcelona Sants (train station) for vehicle groups: IXAH, ISAR, PFAR, FVAR, SVAR, SVMR, FVMR, PDAH, IVMR, IGMR, IGAR. Included 250 kms/day with a maximum of 2.500 kms per rental. Extra km: 0,35 €/km.
The customer will have to choose one of our fuel options: “Basic Service” or “Premium Service”
Fuel Policy «Basic Service» (Full to Empty)
You will have to pay for a full tank of fuel in advance in both fuel options. You will be reimbursed for the unused amount of fuel left in the vehicle subject to a re-fuelling charge. Do take into account that the amount charged depends on the vehicle model received as well as on the price of fuel in the market on the pick-up date.
In the event of vehicle upgrade, the fuel charge will be made for the vehicle provided, not to the one originally booked.
The amount to reimburse will be calculated based on the amount of fuel left. The unit of measure will be every 1/8 of a tank in the vehicle's gauge. In case clients decide to return the vehicle full of fuel, as a requisite we will need that they provide us with the receipt of the gas station adjacent to the airport. If the customer does not provide us with the gas station receipt, our automated refuelling system will check the amount of fuel left in the vehicle.
The “Basic Service” rate includes a non-refundable €30 euro handling fee (TAX included).
Fuel Policy «Premium Service» (Full to Full)
The “Premium Service” has the same characteristics as the “Basic Service” with these other advantages:
You can refuel the vehicle at the gas station of your choice and you will not have to provide us with the receipt.
If the tank is not actually full, we will provide you with a three-litre grace margin to be considered full; this way you will get the full amount.
We commit ourselves to reimburse you for the unused amount of fuel within two hours. Notwithstanding, please do take into account that the actual reimbursement timing will depend on your bank, not on us.
You will be able to choose the vehicle model you like, within the category booked (see categories)—subject to availability when you pick up the vehicle (up to three models to choose from).
Also, if you contract this service from our website (www.recordrentacar.com) or by phone (+34-902-123-002), the “Express Service desk” will be included.
Electric Vehicles
The vehicle will come fully charged and must be returned as near to fully charged as possible. If the vehicle is returned 20km or less you maybe charged a towing fee if the car does not have enough charge to return to our recharging station.
Restrictions
Vehicles must be collected and returned to the same airport office. One-ways are not possible. A penalization of €200 Euros will be charged to the customer’s credit card in the event the vehicle is returned in another location other than the pickup office.
Vehicles cannot be taken abroad or between islands.
Vehicles not to transport or embark the vehicle by plane, ferry or any other kind of maritime transport.
We do not offer hotel deliveries.
A local address (apartment, condominium, hotel, etc.) must be provided by the customer to pick up the rental vehicle (as requested by law).
It is mandatory to present both a driver's license and a photo ID. International customers must also present their passports. All the documents must be in Latin alphabet. All documents in other languages (Arab, Chinese, Russian, Japanese, etc) must be accompanied by a legal translation or an International Driver's license.
Only the original driver's license will be accepted. Faxed or photocopied versions of a customer’s license will not be accepted.
In the event the vehicle category booked is unavailable upon pick up, we will provide a free upgrade.
Customers are required to know the PIN number of their credit/ATM debit card if the card uses a chip security technology.
A penalization of €25 per day will be charged in the event our customers park their rental vehicles in our parking spaces during the rental period.
A penalization of €30 Euros (just one payment) will be charged in the event our customers park in a public parking lot, as well as the parking ticket. This will apply when the vehicle is recovered the day of the return date agreed on the rental agreement.
In the event a customer leaves the vehicles in a public parking lot and the vehicle is not recovered the same day of the agreed return date, we will charge the Late Return Fee (€40) — more information right below.
Damage/Lost/Stolen keys €302.50 Euros
Cars can be taken into Andorra, France, Gibraltar and Portugal at a cost of €9 Euros per day with a minimum of €18 Euros and a maximum of €90 Euros.
Traffic fines
Record Go will charge an administration fee of €40 Euros (Taxes included) to the customer whenever we receive notification of a traffic fine incurred by the customer during his rental period. Record go is obliged by law to provide the authorities with details of any customer who obtains a traffic fine during his rental period.
This fee does not include the fine's payment whatsoever; the customer will have to pay the fine directly to the corresponding Spanish authorities.
Vehicle abandonment
Customers who abandon their vehicles at a location other than the location agreed upon in the rental agreement will be responsible for the costs generated by their breach of contract. The customer will also be charged the daily rental rate and a penalisation fee of €40 Euros per day (Taxes included).
Standard vehicle cleaning
The rental price includes a standard vehicle cleaning, yet in the event the vehicle requires a special cleaning, Record Go will charge the customer €95 for a cleaning fee for mud, animal hair, sand, litter and cigarette butts. €200 Euros for traces of cement, plasterer or other construction materials, vomit, faeces, stains on upholstery, seats, seatbelts, dashboard, paint stains or odours, chemical, oil and fuel.
Out-of-hours pick up and drop off:
The pick-up time will be considered that of the customer signing the rental agreement. Please, note that Record Go staff members will be waiting for you at the office.
Flight number
Please note that providing your flight number is required for pickups during out of office hours to guarantee the delivery. If you have not provided us with it at the time of making your booking, our representative might not be waiting for you upon your arrival to our offices during out of office hours.
Customers have 6 business hours to pick up the vehicle after the original pick up time. After this it will be cancelled
Groups may contain similar models to those specified. No model can be guaranteed in any group.
Other Charges
Daily Rate
- Special cleaning €75 - €150 Euros
- Smoking fee €50 Euros - Driving outside authorized territory €400 Euros plus kilometres driven (0,25€/km) - One way (not allowed) €400 Euros - Excessive kilometer: 2 € per extra km (if vehicle exceeds 2.000 during rental and it has not been revised by our staff) for full/full unlimited rates and 0,45 € per extra km for full/full limited rates - Late return €40 Euros plus daily rate per day - Vehicle abandonment €400 Euros plus daily rate per day until recovery - Fine administration fee €40 Euros - Damage administration fee €50 Euros - Vehicle returned at public car park €30 Euros plus ticket cost - Flight diversion (in case of flight diverted to other airport) €40 Euros - Wrong fuel €302.50 Euros - Damage/loss/stolen keys €302.50 Euros - Driver 70 and over will be charged a senior drivers charge of €7 Euros per day - Debit card and AMEX payment (Total Comfort Cover)
-Roadside Assitance €237 Euros
- Damage, loss, theft of vehicle accesories or equipment such as rear shelf, radio, charge cables, etc: official appraisal
Roadside assistance - Basic; 24/7 roadside assitance. Not included towing, taxi, or repair expenses and replacement vehicle in case of mechanical failure and damage caused by customer. A 24 hour rented vehicle included to reach our location, depending on the distance. Any cost derivated from road assistance service will be charged to customer. - Premium; 24/7 roadside assistance. Included towing, taxi, or repair expenses and replacement vehicle in case of mechanical failure and damage caused by customer. A 24 hour rented vehicle included to reach our location, depending on the distance. - RSAC (Roadside Assistance Cover): includes Premium Roadside assistance RSAC - €7.95 Euros per day with a minimum €15.90 Euros and Maximum €111.30 Euros.
ALL PRICES ARE FOR THE RENTAL ONLY (UNLESS OTHERWISE STATED). ADDITIONAL EXTRAS ARE PAID LOCALLY ON ARRIVAL
Applicability of Online Materials You assume total responsibility and risk for your use of our website and use of all information contained within it. This will not affect any rights which you may have warranties or otherwise against the suppliers. Compliance with Law We have endeavoured to ensure that our website complies with UK law. However, we make no representations that the materials on our website are appropriate or available for use in location outside the UK. Copyright The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is hirecarsinspain.com. All car hire and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with hirecarsinspain.com or using our website as a shopping resource. Linked Sites Hirecarsinspain.com makes no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from hirecarsinspain.com and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that hirecarsinspain.com endorses or accepts any responsibility for the content, or the use of, such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Alterations We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly. Liability All Products you purchase from our website irrespective of whether we are the seller or not will be covered by such guarantees and warranties as are provided by car hire supplier and we accept no liability for them. All other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the car hire, our website or any information or service provided through our website are strictly excluded. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all materials and information on our website are provided on an ‘as is’ basis. Exclusion of Liability In relation to the purchase of Products, we accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing car hire, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of hirecarsinspain.com or our servants, agents or any other person. Cancellations There are no charges made for cancelling car hire with hirecarsinspain.com, but there will be no refunds given for rentals ended early, late collections, no shows or cancellations made after the rental start date. These terms and conditions replace all other Terms and Conditions previously applicable to the use of our website.
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