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Please read these Terms and Conditions carefully before using the website operated by

By using or accessing our website, you agree to be legally bound by these Terms and Conditions of use as they apply to your use of or access to our website.

If you do not wish to be bound by these Terms and Conditions then you may not use our website.

Our website is a place for you to select and order car hire in Spain. Details of the car hire and the supplier are shown on our website next to each product. Car hire is subject to the Terms and Conditions imposed by the supplier. In the event of any conflict between the Terms and Conditions of sale of the supplier and these Terms and Conditions, the Terms and Conditions of the supplier shall prevail.

By using this site you acknowledge the contract for sale and purchase of the car hire in question is exclusively a contract between yourself and the supplier of the car hire.

You will be subject to the specific terms of the supplier of car hire set out below:


Drivalia Terms 

The car hire prices include:

  • Unlimited mileage (Maximum of 2,000 Km per rental if you exceed the mentioned mileage, the customer must change the vehicle at our premises. In event of failure, a penalty of €0.45 Euros per Km will be applied).
  • Airport fees
  • VAT
  • 2 Drivers included on ‘All Inclusive’ bookings only
  • Basic insurance with Collision Damage Waiver (with an excess unless the additional insurance is taken out)


The car hire prices do not include: 

The standard rate includes basic insurance with the following excess applying to CDW (Collision Damage Waiver) and TP (Theft protection):

Group Excess
A - B - C 1,000 Euros 
C1 - C2 - D - DA - DD - DS - DX - E - F - S - SA - SC - SX €1,250 Euros
DC - F - FS - G - IA - X9 €2,000 Euros
 JS €3,000 Euros

The cost of our Top-Up insurance to waive the excess:

Group Day Minimum Maximum
A - AS - B - C - CA 18.75 Euros  75.00 Euros €281.25 Euros

C1 - C2 - D - DA - DD - DS -

DX - E - F - S - SA - SC - SX

19.80 Euros €79.20 Euros €297.00 Euros
DC €22.00 Euros  €88.00 Euros €330.00 Euros 
FS - G - I - IA 22.85 Euros €91.40 Euros

€342.75 Euros

X9 - JS 23.80 Euros €95.20 Euros €357.00 Euros

Although in almost every case booking our All-inclusive package removes the need for a deposit, we do always reserve the right to request a deposit for any reason at our sole discretion. If you have any doubts, please contact us to clarify this.
Please note that our Jeep Wrangler (group JS) carries special conditions relating to the excess and coverage. The excess of this group is 3000 €. By purchasing our All-inclusive package the excess and deposit are reduced to 900 € instead of zero which is the case of the other groups.

The standard rate insurance does not include any damage caused by driver’s negligence or a failure to adhere to certain clauses of the hire agreement.
Please be aware that theft is not covered if the keys are left in the vehicle. And mechanical damage is not covered if negligence and/or improper use is proven or due care of the vehicle is not provided (e.g. running out of engine oil, ignoring warning lights, etc). The coverage excludes consequences of driving on unpaved roads or where otherwise not permitted to drive.

Neither our fully comprehensive coverage nor any of the top up coverages includes theft or
damage to personal belongings.

In addition, the coverage does not include the following:

  • Recovery and recharging costs due to flat Battery
  • Road assistance costs in case of accident
  • Loss or damage to vehicle keys
  • Miss-fuelling
  • Administration fees due to traffic fines.
  • Administration fees due to traffic accident or damage report.
  • Replacement car.
  • Damage to wheels and tyres.
  • Legal claims and charges will apply if driver’s negligence is proven
  • Theft is not covered if the keys are left in the vehicle or due care and attention is not taken.
  • Theft of personal effects.
  • Loss or damage to car keys (replacement cost between 60 € and 100 € depending on model of vehicle).
  • Damage to glass, tyres, interior, top and bottom of car fines, clutch and tracking costs
  • Tow-away service due to client's negligence, traffic fines, damaged tyres etc
  • Engine damage is not covered if negligence is proven or due care of the vehicle is not provided. (e.g. Running out of engine oil, ignoring warning lights, etc.)

N.B. Neither our fully comprehensive insurance nor any of the top up coverage includes theft or damage to personal belongings.

DEPOSIT: If clients does not take out our additional top up coverage, they will be required to leave a deposit of up to the amount of the excess.

Accident processing fee €60 Euros.

Fine management fee €40 Euros for traffic fines.

Vehicle returned by an unauthorised driver €50 Euros.

Unused days: There are no refunds for unused days.


Full to empty rates: Cars are provided with a full tank of petrol, which will be paid for by the customer on collection and should be returned empty.

Full to full rates: Cars are provided with a full tank of petrol and should be returned full. In the event that the customer does not returns the car full, the difference will be charged at the desk. 

Baby seat: (18 months – 3 years) (€11 Euros per day with a maximum of €88 Euros)

Booster seat: (3+ years) (€11 Euros per day with a maximum of €59 Euros)

GPS Navigation: €10 Euros per day with a maximum of €75 Euros (€80 Euros deposit required)

Cross border fee €20 Euros per day with a minimum of €40 Euros and a maximum €300 Euros.

It is strictly forbidden to drive outside of Spain from our offices of Madrid, Alicante, Valencia,
Murcia and Mallorca.
Cross border: The cross border is allowed as follows (see additional fee for ‘cross border’):
From Seville the car can be taken to Portugal.
From Barcelona, Girona and Bilbao the car can be driven to France & Andorra.
From Santiago the car can be taken to Portugal.

No refund for early return of your car rental.

One-way rentals: Rentals between our different locations are not permitted.

Out of hours:

Summer: collection service from 23:00 till 01:59 per rental 40€. For returns between
23:00 till 07:59 there is an additional cost of 20 € (except at Bilbao, where 30€ will be charged).
Winter: collection service from 22:00 till 01:59 per rental 40€. For returns between
22:00 till 07:59 there is an additional cost of 20 € (except at Bilbao, where 30€ will be charged).

The out-of-hours collection service must be booked prior to arrival and a valid flight number is
mandatory. Upon the confirmed arrival time of the flight by the airport authorities, 1 hour of
courtesy for pick up is allowed and maximum until 12 a.m.
In case of delayed flights please note that the collection is available until 12 a.m. If the customer is not able to collect the car on time, the booking remains valid during the following 24 hours.

Additional Drivers: €8 Euros per day with a minimum €15 Euros and a maximum of €80 Euros

Driving outside mainland Spain €8 Euros per day

For drivers between 21 – 24 years old €9 Euros per day  minimum €27.20 Euros / maximum cost €135 Euros (they must have held a driving licence for one year).

For drivers 75 Years and older €8 Euros per day maximum cost €120 Euros 

25 day maximum contract longer rentals can be booked but must be split up into 25 days or less


A valid credit card will be required at car hire collection point.
Drivers must be 21 years old and held a valid driving licence for at least 1 year (minimum 25 years old for Group JS).

Groups may contain similar models to those specified. No model can be guaranteed in any group. 


The rates are subject to change without notice

Please note that the contents of our website are aimed at users aged 16 years and above, but you must be over 21 years to hire cars using the payment methods on our website.

Buying Products on our website

To order car hire you will need to follow the ordering procedures set out on the relevant order page.

Details of the prices for the car hire and the procedures for payment and collection are displayed on or through our website. The price of the car hire is the price in force at the date and time of your order. The price of the car hire may change before you place your order. We try to ensure that the prices displayed on our website are accurate but the price on your order will need to be validated by the supplier as part of the acceptance procedure. We will inform you if the car hire price is higher than that stated in your order and you may cancel the order and decide whether or not to order the car hire at the correct price.

You undertake that all details you provide to us for the purpose of ordering car hire which may be offered by us on our website will be correct.


If you have any complaints, you should direct them to us via e-mail at [email protected] or by post to 118a High Street, Lee-on-Solent, Hants, PO13 9DA

Information you provide

The following applies to any information you provide to us, for example during any registration or ordering process:

  • You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us or our suppliers. If you obtain or choose to buy car hire through our website then we may collect information about your buying behaviour and you send us personal correspondence such as e-mails or letters then we may collect this information.
  • You must ensure that the personal information you provide is accurate and complete and that all ordering details contain your correct name, address and other requested details.

Applicability of Online Materials

You assume total responsibility and risk for your use of our website and use of all information contained within it. This will not affect any rights which you may have warranties or otherwise against the suppliers.

Compliance with Law

We have endeavoured to ensure that our website complies with UK law. However, we make no representations that the materials on our website are appropriate or available for use in location outside the UK.


The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is All car hire and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with or using our website as a shopping resource.

Linked Sites makes no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that endorses or accepts any responsibility for the content, or the use of, such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource.


We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.


All Products you purchase from our website irrespective of whether we are the seller or not will be covered by such guarantees and warranties as are provided by car hire supplier and we accept no liability for them. All other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the car hire, our website or any information or service provided through our website are strictly excluded. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all materials and information on our website are provided on an ‘as is’ basis.

Exclusion of Liability

In relation to the purchase of Products, we accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing car hire, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of or our servants, agents or any other person.


There are no charges made for cancelling car hire with, but there will be no refunds given for rentals ended early, late collections, no shows or cancellations made after the rental start date.

These terms and conditions replace all other Terms and Conditions previously applicable to the use of our website.