Terms & Conditions

Please read our supplier’s terms and conditions

These Terms

1. Your use of this website and your request for a car is subject to these Terms of Business & Use.

2. By accessing our website you agree to be bound by our Terms of Business & Use.

3. If you do not understand or are concerned about any of the Terms please contact us at [email protected]

4. You should not use this website or submit a request for a car if you do not wish to be bound by these Terms of Business & Use.

Who are Hire Cars in Spain.com?

5. Hire Cars in Spain.com (referred to as “us” or “we” in these Terms is a limited company registered in England (company number 5274991). We can be contacted: -

By e-mail at [email protected]

By post to 118a High Street, Lee-on-Solent, Hants. PO13 9DA

6. We act as a car hire arranger. We arrange for a specialist car hire company to provide a car to you (“the Supplier”) and ensure that a car is reserved for you. Where we arrange a car for you, we will provide you with a Car Hire Voucher. The Voucher confirms that the Supplier has reserved a car for you for the period of hire set out in your request.

7. You do not pay us for the arranging service provided to you. You pay the Supplier direct on arrival when you collect the car. Our payment arrangement is with the Supplier. For more information on payment see the Prices & Payment section below.

Your Hire Contract

8. Your car hire contract will be between you and the Supplier. The Supplier we will arrange your car hire with is shown on the website.

9. You will be asked to sign a hire contract with the Supplier when you collect your car. You should read this carefully. The contract is likely to contain restrictions on your use of the car and be subject to the law of the country where you hire the car.

10. Whilst we will take all reasonable steps to assist with any concerns you have with the Supplier or your hire contract, we are responsible for arranging the car only as described in these Terms. No contract for car hire is formed with us. As such we are not responsible for any loss or damage you may incur relating to your car hire, unless we act negligently or fail to act in accordance with these Terms, and all claims should be directed to the Supplier with whom you form a contract.

Supplier's Requirements

11. Requirements of each Supplier are set out below. Please note that if there is any conflict between the requirements set out below and the requirements of the Supplier when you collect your car, the requirements when you collect your car will prevail.

Click here to see Centauro requirements

Click here to see Delpaso requirements

Click here to see Drivalia requirements

Click here to see Econorent requirements

Click here to see GoldCar requirements

Click here to see Interrent requirements

Click here to see KeyGo requirements

Click here to see Malagacar requirements

Click here to see Malco requirements

Click here to see NizaCar requirements

Click here to see OK Rent requirements

Click here to see Perfect Car requirements

Click here to see Record requirements

Click here to see Rhodium requirements

Click here to see Wiber requirements

Car Hire Requirements

12. All car hire arranged by us will be subject to the requirements set out below. Please read these carefully. We will not be responsible for any loss you suffer as a result of your failure to meet these requirements, including where the Supplier refuses your car hire. No refunds will be given in these circumstances.

13. The Supplier can refuse to provide a car to any person they reasonably believe to be unfit to hire the car (including where it reasonably believes the driver is under the influence of alcohol or drugs) or who does not meet the eligibility requirements stated in the Supplier’s Requirements.

14. Child Seats & Roof Racks:-

• Car seats and roof racks should be requested at the time of submitting your request to us for a car.
• Sometimes an additional charge will be payable to the Supplier when you collect your car (see Specific Car Hire Requirements section).
• Child seats must be used – fitting instructions will be provided but you will need to fit the seat yourself.

15. Driving Licence Requirements: -

• All drivers must produce a full British driving licence held for at least one year to the Supplier when they collect the car. Both parts of the new style licences (the photo card and paper part) must be produced.
• It is each driver’s responsibility to ensure they have the appropriate driving licence.

16. Car Hire Voucher & Documents: -

• You must present the Car Hire Voucher provided by us when you collect your car.
• We recommend that you retain your rental documents and related receipts for a minimum of 28 days after the end of your car hire in case of any disputes.

17. Age Requirements: -

• All drivers must be over 21 years of age. Driver's aged between 21-24 should check the Supplier's Requirements as additional charges may apply.
• Drivers 70 years of age and over should check the Supplier's Requirements as additional charges may apply.

18. Car Size & Passengers:-

• Details of the size of car are shown on the website. Please check this carefully and if you have any queries contact us at h[email protected] before you submit your request for a car.
• You must not exceed the number of passengers suitable for the car for safety reasons and as this may invalidate the car insurance.
• We will not be responsible if the car is not large enough to fit your passengers and your luggage and no refunds will be provided where this is the case.

19. Border Restrictions:-

• Restrictions apply when crossing country and state borders. Please contact us at [email protected] before you submit your request for a car to find out whether border crossing is permitted and whether any charges apply.

20. Insurance:-

• Please see each individual Supplier Requirements.. Please note any insurance taken out does not cover: damage caused by driving without due care and attention, negligently or where the driver is under the influence of alcohol or drugs.

You may therefore be responsible for the costs of repairing this damage.

• Insurance will also not cover towing charges where the above damage occurs and you will be required to meet these costs.
• Insurance cover is not provided for the contents of the car and this is therefore your responsibility.
• Insurance cover is not provided for loss of or damage to car keys and you will be required to meet the reasonable costs of obtaining a replacement (which may vary depending on the type of car) and the full replacement cost of the car where this is stolen or repairing damage caused to the car as a direct result of your loss of the keys.

22. Car type & Suitability

• Groups may contain similar models to those specified. No model can be guaranteed in any group

23. Mechanical Difficulties & Accidents

• If you have any problems with the car please contact the Supplier, all telephone numbers and addresses are given when the contract is signed

Your Request for a Car

24. To request a car you will need to follow the request procedure set out on the website.

25. By submitting a request for a car you are confirming that the information you provide is correct.

26. When you submit a request for a car you will immediately receive an on-screen confirmation that your request has been received by us (“Request Confirmation”).

27. If there are any errors in your request or in the information provided on the website relating to your request we will contact you as soon as possible by e-mail so that your request may be rectified or cancelled (at your option). This may delay the provision of a Car Hire Voucher to you.

28. For all car requests (except for Non Standard cars on request (eg. 7 seaters, convertibles, specialised/larger vehicles), we will make every effort to arrange your car and provide your Car Hire Voucher by e-mail (at the address you provide to us) within 48 hours of the Request Confirmation. The Voucher confirms that the Spanish Company has reserved a car for you for the period of hire set out in your request.

29. If there is any error on your Car Hire Voucher and/or in relation to your reservation we will contact you within 72 hours of providing your car hire voucher, notifying you of the error and requesting a rectification of this. If you are unwilling to accept the rectification we reserve the right to cancel the reservation.

Non Standard Cars

30. Non Standard cars on request (eg. 7 seaters, convertibles, specialised/larger vehicles) need to be specifically requested with the Supplier and may not always be available. We will make every effort to e-mail you (at the address you provide to us) within 48 hours of the Request Confirmation to confirm whether we are able to arrange the car. Where we are unable to arrange the car we will confirm this in the e-mail. Where we are able to arrange the car we will provide the Car Hire Voucher with this e-mail.

Prices and Payment for 'Payment on Arrival' reservations

31. The price for your car hire is the price shown on the website at the time you submit your request for a car.

32. For 'Payment on Arrival ' payment must be made to the Spanish Company direct on arrival when you collect your car .

33. Payment can only be made by credit card. You must ensure that the credit card has sufficient facilities to cover the cost of your car hire and any excess (not covered by insurance).

34. The credit card must belong to the MAIN NAMED DRIVER.

35. If you require payment by debit card you must e-mail [email protected] to request this in advance of your booking as not all suppliers can accept payment in this way. You will be required to take out the Suppliers insurance.

Payment for 'Partial Pre-Payment' reservations

36. HireCarsinSpain can provide the Renter with the following types of payment for the booked car:

37. HireCarsinSpain collects from the Renter for the Service as the prepayment when making a booking. The Renter pays the rest of the Rental Price, as well as any payment for chosen extras and additional services, directly to the car rental provider when collecting the car at the destination (Partial prepayment booking).

37.1. HireCarsinSpain does not collect any payment from the Renter when the booking is made. The Renter pays the Rental Price, as well as payments for extras and additional services chosen by the Renter, directly to the car rental provider when collecting the car at the destination (Pay on arrival booking).

38. The payment type available for the booking made by the Renter depends on the conditions of cooperation agreed between HireCarsinSpain and relevant car rental provider.

Cancelling your Car ('Payment on Arrival')

39. If you decide you do not wish to hire the car we have arranged, you may cancel this at any time before the start of the hire period by e-mailing us at: [email protected]

40. Where you cancel in accordance with Term 36, no charge will be made for cancelling your car.

41. Please note that we cannot guarantee that the Supplier will not charge you the full hire charge where you fail to notify us, do not arrive to collect your car, collect your car late, do not retain your car for the full rental period or where you cancel the car following the start of your rental period. This will depend upon whether the Spanish Company is able to re-hire the car reserved for you.

Cancelling your Car ('Partial Pre-Payment')

42. The Renter can cancel the booking and get a credit that can be used towards future bookings on the Website (hereinafter Booking Credit) up to 48 hours before the originally scheduled pick-up time, through the Customer Zone section of the Website.

43. If cancellation is requested less than 48 hours before the originally scheduled pick-up time no refund or credit will be given.

44. No refund will be given if cancellation is requested after the originally scheduled time of pick-up.

45. Prices are based on the pick-up and drop-off dates and times arranged prior to the commencement of the rental. If the car is picked up any later or brought back any earlier, the Renter will not receive a refund for the unused hours or days.

46. If the booking is made less than 48 hours before the pick-up time, it is non-refundable.

47. If the Renter does not intend to pick up the car (even if no refund is available), the Renter shall notify HireCarsinSpain at once; otherwise, the Renter may be charged an additional no-show fee.

48. If a cancellation request is made to the car rental provider and not to HireCarsinSpain, this Cancellation and Refund Policy shall not be applicable.

49. The Booking Credit can only be used for partial prepayment reservations on our website and can be used for one or multiple bookings. The credit can only go towards the partial payment part of the car rental fee.

50. The Booking Credit will expire two (2) years after the Renter receives it.

51. The Renter can see the amount of available Booking Credit by going to the “Customer Zone” section of the website and logging in.

52. To use Booking Credit, the Renter should use the same email address that was used for the original booking in the driver details section. The Booking Credit will be automatically applied to the new booking’s total amount.

53. If the payable amount for a new booking is less than the Renter’s available Booking Credit, the Renter will be able to use the leftover amount in the same manner for a future booking.

54. HireCarsinSpain reserves the right to not issue Booking Credit nor a money refund for any transaction that is deemed to not have been made in good faith with the intention to rent a vehicle (e.g., transactions made for the financial benefit of the Renter).

NO-SHOW

55. If no information is given to HireCarsinSpain about the cancellation of the booking 48 hours before the pick-up time, and the Renter does not arrive in time to take the booked car, it will be classified as a no-show and no booking credit refund will be given.

56. HireCarsinSpain is entitled to charge a no-show fee on behalf of the particular car rental provider and to not refund any payment made by the Renter in the event of a no-show. The following situations are considered no-shows:

57.1. Renter fails to pick up the car at the time and date specified in the Voucher without notifying HireCarsinSpain 48 hours in advance (or, if the Relax Package is purchased, before the pick-up time);

57.2. Renter fails to provide the documentation required to pick up the car (specified in Rental Conditions of each provider).

57.3. Renter fails to provide an acceptable method of payment and an acceptable form of a security deposit, usually a credit card in the main driver’s full name with enough available funds, no additional restrictions, and valid for at least 2 months after the drop-off date; or

57.4. Renter is denied the vehicle due to being blacklisted or if the Renter arrived under the influence of alcohol or drugs.

58. The car rental provider reserves the right to refuse pick-up to any Renter who fails to arrive at the scheduled time and date with all necessary documentation, an acceptable method of payment, and acceptable form of a security deposit, usually a credit card in the main driver’s full name with enough available funds to cover the security deposit or if the Renter arrives at the car rental desk under the influence of alcohol or drugs.

Questor Car Hire Excess Insurance

59. Only Customers living in the following countries can take out the Questor Insurance

• Austria
• Belgium
• Czech Republic
• Cyprus
• Denmark
• Finland
• France
• Germany
• Gibraltar
• Guernsey
• Ireland
• Isle of Man
• Italy
• Jersey
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Spain
• Sweden
• United Kingdom

HireCarsInSpain is an Appointed Representative of Questor Insurance Services Ltd to bring you this insurance. Questor Insurance Services Ltd is an insurance intermediary acting on behalf of the insurer. Neither Questor Insurance nor HireCarsInSpain provide advice but will answer any questions on the products sold. HireCarsInSpain and Questor Insurance earn commission payable by the Insurer.

Hire Cars in Spain has partnered with Riverside Underwriting Limited (for UK and Gibraltar business) and Riverside Insurance Agency Malta Limited (for EU business) to bring you this insurance, underwritten by Fortegra Europe Insurance Company Limited.

Riverside Underwriting Limited (Email: [email protected]) and Riverside Insurance Agency Malta Limited (Email: [email protected]) are insurance intermediaries acting on behalf of the insurer.

Neither company will provide advice but will answer any questions on the products sold. Both companies earn commission payable by the Insurer. Please email us if you would like to receive the IPID by post. 

Claims Assistance: Provided by Orchard Administration Ltd

Cancelling your Questor Car Hire Excess Insurance

60. Cooling off period - A 14 day cooling off period is provided with every Questor policy. Questor will offer a full refund during that time unless the policy start date is within 14 days then the policy must be cancelled on the same day of purchase.

61. Cancelling after this period could result in no refund although this is subject to the Questor manager's discretion.

Complaints

62. If you have any complaints about the arrangement of your car by us please contact us at [email protected] or by post to 118a High Street, Lee-on-Solent, Hants. PO13 9DA.

63. If you have any concerns about the Supplier or your contract with it, please contact us at the above address and we will take all reasonable steps to assist.

Information About You

64. We will use the information you provide to us to: -

• Process your request and arrange your car;
• Maintain a customer database to enable us to efficiently deal with your requests and enquiries; and
• Forward promotional information to you where you indicate you wish us to.

65. We will not share your information with anyone else apart from: -

• The Supplier who will provide your car;
• Any successor to Hire Cars in Spain.com.

66. Please check the information you provide to us is accurate and let us know if it needs to be updated or deleted.

67. We may use technology to track the patterns of behaviour of visitors to our website. This can include a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. Where you do not modify your browser this information may be used.

This Website

68. The content of this website is protected by copyright laws. Accordingly you should not copy, reproduce or retransmit any material from this site apart from downloading these Terms or other information for your personal use.

69. We try to make our website available but cannot guarantee that it will operate continuously or without interruptions or be error free and we cannot accept any liability for its unavailability.

70. Every care is taken to ensure that the information provided on this website is accurate and complete. However, errors may occur and no guarantee is therefore given

71. Whilst we use commercially reasonable efforts to ensure protection against virus infection, we are not in a position to confirm that this website and any material available for downloading from this website will be virus free and cannot accept any liability in this regard. We therefore recommend that you carry out your own virus checks, particularly before downloading any material.

72. Any links to other websites provided on this website are for your convenience and do not represent an endorsement or recommendation by us. We are not responsible for the content or availability of any websites of such links or for any loss or damage arising as a result of such website or any contract entered into with their providers.

General

73. If any provision of these Terms shall become illegal or unenforceable for any reason then these Terms shall take effect as if that provision had been omitted and the remainder of the Terms will not be affected.

74. These terms, your use of our website and any request for a car submitted by you is governed by English law and you submit to non-exclusive jurisdiction of the English court.